We're committed to keeping our return process straightforward and fair, while making sure every product that comes back to us meets our quality standards. Please review the guidelines below before starting your return.
Return Window:
Return Eligibility & Conditions:
Refunds are only issued where the item arrives defective, damaged, or incorrect. All refund requests must include a clear photo or video proof showing the issue.
Refunds are not issued for the following reasons:
Store Credit & Exchanges:
For all non-defective return reasons, we offer store credit or exchanges within 30 days of delivery.
Condition of Returned Items:
To quality for a return, items must be:
Items that do not meet these requirements may be declined.
How to Start a Return:
To request a return, please contact us at support@jamesardon.com within 30 days of delivery.
If your return is approved, we will provide instructions on how and where to send your item. Returns sent without prior approval will not be accepted.
Return Shipping Costs
Shipping fees are non-refundable unless the return is due to an error on our part.
Damaged or Incorrect Items:
Please inspect your order immediately upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery so we can resolve the issue promptly.
Exchanges:
Exchanges are processed the same way as store credit and can be used to select a different size, color, or product.
European Union – 14-Day Cooling-Off Period:
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, for any reason and without justification.
Returned items must still meet all return conditions listed above (unused, unworn, original packaging, tags attached, and proof of purchase).
James Ardon
Service Hours:
Monday - Friday
9:00 AM - 6:00 PM PST
support@jamesardon.com
611 Wilshire Blvd Suite 900 PMB #767 Los Angeles, CA 90017
1-800-927-0108
